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Use the form below to report an incident related to your rental property. After receiving your report, we will contact you.
Use the form below to report an incident related to your rental property. After receiving your report, we will contact you.
1. Introduction
HomeKey B.V. ("HomeKey", "we", "us" or "our") respects the privacy of everyone whose personal data we process.
We process personal data carefully and in accordance with the General Data Protection Regulation ("GDPR") and other applicable privacy laws.
In this privacy statement, we explain which personal data we process, for which purposes we do so, on which legal bases we rely, with whom we may share data, how long we retain it and which rights you have.
HomeKey B.V.
Nieuwegracht 26
3512 LS Utrecht
E-mail: [email protected]
HomeKey B.V. is in principle the controller for the processing described in this privacy statement. In situations where we process personal data solely on behalf of a client, that client may be the controller and HomeKey acts as processor.
2. Purposes and legal bases of the processing
We process personal data only when there is a valid legal basis for doing so. Depending on the situation, the processing may be based on:
We do not process more personal data than is reasonably necessary for the relevant purpose.
3. Tenants and prospective tenants
When you rent or wish to rent a property in which HomeKey is involved in the letting or management, we may process personal data for purposes including:
Which data may we process?
Depending on the situation, we may process the following data, among others:
When it is necessary for identity verification to process a copy of an identity document, we ask you to obscure data that we do not need, such as the citizen service number. We do not request more identification data than necessary.
4. Assessment of prospective tenants and creditworthiness
When assessing a prospective tenant, we may process data including income, financial capacity and payment risk.
Where necessary and permitted, we may use specialised external service providers for this purpose, for example for identity, fraud or creditworthiness checks. We only provide data that is necessary for the relevant check.
When personal data is processed for such an assessment on the basis of a legitimate interest, we balance that interest against the interests and rights of the data subject.
We do not make decisions that produce legal effects concerning you or otherwise significantly affect you based solely on automated processing, unless this is permitted by law and the applicable safeguards are applied.
5. Landlords and owners
When you rent out a property through HomeKey or have it managed by us, we may process personal data for purposes including:
We may process the following data, among others:
6. Other contacts
When you contact us, for example via a contact form, by e-mail, by phone or in another way, we may process the data you provide in order to:
For this purpose, we only process the data necessary for that purpose.
7. Use of artificial intelligence
HomeKey may use artificial intelligence ("AI") to support and improve our services.
For example, the content of a report, such as a repair request, malfunction, complaint or other incident report, may be analysed by an AI system. This may be used, among other things, to classify a report, summarise it, identify relevant information in the report, assess the nature or urgency of a report, or support our staff in handling it further.
For this processing, HomeKey may use external AI service providers, including OpenAI, L.L.C.
We limit the information shared with an AI service provider to what is necessary for the relevant processing. Directly identifying data already known separately to HomeKey, such as your name, e-mail address, phone number, account details and other contact information, is not provided to the AI system as part of this processing.
When a report contains free text, images